Property News · May 18, 2018

Pensioner racks up £80 mobile bill calling council helpline


Charges mounted as he was kept on hold to emergency out-of-hours serviceI’m a disabled pensioner and recently incurred an £80 mobile phone bill by calling my local authority emergency out-of-hours adult care department. I made several calls that day, being in extremis, and it has a queuing system which you have to wait on while the seasons change. If I’d known it was going to cost that much, I might have just waited until somebody noticed they hadn’t seen me around for a few weeks. How can it justify a premium-rate number for essential services? PC, Devizes, Wiltshire Continue reading…

Source : theguardian.com
Read more…Pensioner racks up £80 mobile bill calling council helpline

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