Property News · December 4, 2017

Our Virgin train was delayed … and so was our ‘automatic’ refund


It promises that under its ‘delay repay’ system the money would land in our account in three days. But nothing happenedI am very frustrated with Virgin Trains West Coast. I bought advance tickets from its website – two reduced tickets for a senior costing £14.50 each and one for £22, for a total of £51 – largely because it is offering automatic refunds if a train is delayed. Sure enough, our train from Crewe to Euston on 5 November was well over 90 minutes late arriving into London. Virgin boasts that it will send an email confirming the refund within 24 hours, with it landing in your account within three days. Neither happened. As a precaution I completed an online form having heard nothing after three days. Continue reading…

Source : theguardian.com
Read more…Our Virgin train was delayed … and so was our ‘automatic’ refund

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