Property News · October 11, 2016

Our Plusnet line crackles and broadband is patchy


I bought a new handset as advised but still have a noisy line. Now Plusnet says the box is damp and I must pay again for an engineer to visitI had a problem with my phone line, which was very crackly. I put up with this for a while, then called my provider Plusnet, which sent an engineer. He advised there was nothing wrong with the line and that I needed a new phone. I was charged £50 for this visit as it was deemed to be a problem with my equipment. I bought a new phone but the problem continued. I put up with the noise as I don’t often use the landline, and I didn’t want to be charged another £50. The broadband then became quite erratic and often I had no internet. I called again and an engineer came out and noticed that the BT box, where the phone line comes into the house, was very old; he said it had corroded, probably due to its age. I then received an email from Plusnet to say I would be charged another £50 as the box was damp, probably due to a spillage. Nothing has ever been spilled on the box. It is near the window but there is double glazing and the house has had a damp survey that did not find damp in any of the rooms. I have tried to contact Plusnet but cannot find anywhere on its website to dispute this, nor is there any way to raise a complaint. JK, Tayport, Fife Continue reading…

Source : theguardian.com
Read more…Our Plusnet line crackles and broadband is patchy

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