Property News · May 27, 2017

Ofcom to review charges for calls to directory inquiries services


Telecoms regulator acts after investigation by the Observer found some callers were charged three-figure sums to find numberThe telecoms regulator, Ofcom, has announced a review into the high cost of calls to directory inquiries services two months after I featured the case of a reader who was charged £501 for six calls to a 118 number.Prices have increased by up to 17-fold since BT’s service was opened up to competition in 2003, but in 2013 Ofcom abandoned its own proposals to impose a cap on 118 call charges after protests from the telecoms industry. Instead, last year it sanctioned a top price bracket of £15.98 for the initial call plus £7.99 for every ensuing minute, and Telecom2 took advantage of it. The firm withdrew the service that connected callers to their chosen number and cost some of them three-figure sums only after The Observer investigated. Continue reading…

Source : theguardian.com
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