Property News · June 27, 2016

Oak Furniture Land wants more than £200 to return sofa that didn’t fit


The salesman said delivery wouldn’t be a problem because it came in two parts – it didn’tRecently you wrote about the person who’d ordered wardrobes from Oak Furniture Land and was promised they would only pay £39 to return the items by the salesman but then found the return bill was £350. My daughter had a similar experience at the Southampton store after buying a £700 sofa. Concerned that it would not be deliverable to her upstairs flat, she was told by the salesman that it wouldn’t be a problem because it came in two pieces and that the delivery men would reassemble it in a room of her choice. She, too, bought the extra insurance for £70 and paid £39 for the customised delivery option. When it arrived it was in fact in one piece and wouldn’t fit. We called the firm to be told that we would have to pay £400 to return it, though this was later revised down to £210 – the amount shown on OFL’s website. We went to the store, where the salesman denied he had ever said that it came in two parts. Requests to speak to the store manager drew the bizarre response that “the manager did not have the authority to make any decisions”. Continue reading…

Source : theguardian.com
Read more…Oak Furniture Land wants more than £200 to return sofa that didn’t fit

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