Property News · May 17, 2016

No Smiling here as bank turns a deposit into a nightmare


Smile and NS&I are passing the problem between them and I am faced with a £150,000 overdraftI am having a terrifying problem with NS&I and Smile.co.uk. Last week, the proceeds from the sale of my flat were paid into my Smile current account. Not wishing to leave all the money in a bank, I made two deposits of £99,000 (the maximum amount) by debit card into my NS&I direct saver account, leaving my current account some £40,000 in credit.But I am now unable to make any withdrawals or payments from my current account. Smile says that NS&I requested four, not two, payments of £99,000, leaving me about £150,000 in the red. NS&I insists it did not do this. Smile refuses to speak to NS&I on data protection grounds and insists that NS&I should get in contact to withdraw its request for the extra £198,000. NS&I can’t or won’t do this because it says it never made these requests. Continue reading…

Source : theguardian.com
Read more…No Smiling here as bank turns a deposit into a nightmare

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