Property News · November 6, 2016

No refund or redress from British Airways after it let us down badly


Our flight to Gatwick was cancelled with no explanation, so we were forced to fly to HeathrowOur British Airways flight from Amsterdam to London Gatwick was cancelled recently, and we were put on a BA flight to Heathrow instead. The BA desk at Amsterdam’s Schiphol airport assured us that BA London would be informed that we had to get back to Gatwick, where our car was waiting for us.On arrival at Heathrow we were met by a friendly carer to help my wife, who has difficulty walking, and he took us to the BA desk which, as it was now 10pm, was closing. A senior BA official told us to make our own way to Gatwick, get a receipt and send it to the airline. So we got a taxi, which cost £150. At no time were we offered meal vouchers or told why our original plane had been cancelled. Continue reading…

Source : theguardian.com
Read more…No refund or redress from British Airways after it let us down badly

You may also like...