Property News · September 7, 2016

National Express free journeys offer has driven me to distraction


I have made many attempts to claim the free trips but, except for one booked for me by its staff, have failed every timeI travel once a week between Bristol and London for work. I’ve been doing this for more than three years and, because of its much lower prices than Great Western’s train service, use National Express coaches every week. I was delighted when, early in 2015, National Express began advertising a deal whereby on certain routes, including Bristol-London, customers would get a free journey for every 10 booked. However, my experience after numerous attempts to book these free journeys – delivered in the form of a promotional code by email – has been utter failure.When I enter the code, an error message comes up. I have been in touch with National Express by both phone and email. On one occasion staff booked the free trip for me, but on other occasions I’ve had no help whatsoever. The system clearly doesn’t work and, despite my contact with the company, I have seen no indication of any attempt to resolve it. My last phone conversation met with a promise that it would get back to me. It didn’t. Continue reading…

Source : theguardian.com
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