Property News · December 15, 2016

My six-year-old bought £734 of BT TV programmes … by remote control


He is severely autistic but BT refuses to waive the chargesI have a severely autistic six-year-old who got hold of the TV remote and bought £734 of kids’ programmes on my BT account. BT refuses to waive the charges, although I have never purchased any programme during my five years as a customer. It has given me two weeks to pay but, as a single parent, I can’t afford this. HT, Mirfield, W YorksYou say your child managed to order 40 programmes in 10 minutes, so it’s disappointing that BT didn’t flag up unusual usage in the same way that banks do. It has now agreed to cancel the charges as a goodwill gesture. Continue reading…

Source : theguardian.com
Read more…My six-year-old bought £734 of BT TV programmes … by remote control