They suggested I took a pair of knickers to a charity shop rather than exchange the itemMy sister bought me a set of rather brief knickers for Christmas, but as they were from Marks & Spencer I thought it would be easy to exchange them for some more substantial ones which were more to my taste. However, she didn’t send me a gift receipt.We live a 40-mile round trip from the nearest M&S, so I waited until mid-January, when I was fairly near, to call in – only to be told “sorry, they’ve been reduced twice in the sale” so could not be exchanged. Then it was suggested that I give them to someone else. Continue reading…
Source : theguardian.com
Read more…My brief encounter with Marks & Spencer’s returns policy















