Property News · September 4, 2016

Mothercare nearly left me holding the baby after failing to deliver cot


It took so long to offer me a refund or replacement that, with the baby due imminently, I couldn’t order the cot againI am unlikely to have a cot in time for my baby’s arrival, which is imminent, thanks to Mothercare’s dreadful customer service. In July I placed an online order that included a bedside cot. The website advised that for all nursery furniture items I would be contacted by the courier service within 48 hours to arrange delivery, which would take place within four to seven days. Three days later there was no contact, so I rang Mothercare, and subsequently received a text from courier company DX to book my slot. But the delivery didn’t happen “due to network problems”, and I was forced to ring Mothercare customer services at least six times, when I was given various excuses and told that the problems were at DX’s end as the items had definitely left its warehouse. I also contacted Mothercare through Twitter, and it said to “give it another day and see if the goods turn up with DX”. Continue reading…

Source : theguardian.com
Read more…Mothercare nearly left me holding the baby after failing to deliver cot

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