Property News · July 22, 2017

Moss Bros outfit delivery isn’t its strong suit


The firm failed to deliver on time, but denies any issue with its customer serviceThe gentleman’s outfitters Moss Bros invites bridegrooms to “start [their] forever looking [their] sharpest ever”. For some of its customers, however, the only sharpness is the pain when their hired suits fail to turn up in time.Londoner Barry Koolen was supposed to be celebrating with friends on the night before his wedding. Instead, he was battling crowds in a shopping centre to buy an emergency outfit for the big day. With 18 hours to go until the service, Moss Bros’s hire division had failed to deliver two of the Ted Baker suits he had ordered for himself and three groomsmen. “I thought I had got organised super-early when we were fitted two months before the wedding day,” he says. “But two days beforehand when I was due to collect them, I was told the branch was closed and the suits would have to be couriered to me that afternoon.” Continue reading…

Source : theguardian.com
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