Property News · May 9, 2017

More food for thought, as a passenger takes BA to court


After booking a trip with free food and drink included, BA replaces ‘free’ with ‘paid for’Last month I aired the ire of a reader who had been subjected to BA’s newly “improved” customer service. That is to say, he’d been charged for an airborne meal that would previously have been free. Or he would have been charged if there had been any food to buy. By the time the trolley had reached him on his return flight, supplies had run out.Instead of the free meals, hungry passengers now have the privilege of paying for their replacement – marked-up M&S delicacies – which BA likes to present as a response to popular demand. Continue reading…

Source : theguardian.com
Read more…More food for thought, as a passenger takes BA to court

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