Property News · June 26, 2017

Let down by Thomas Cook when kids’ club failed to operate


We booked the hotel specifically because it had a kids’ club for our daughter, but it was closed on four occasionsMy husband and I and our young daughter went on holiday to Turkey with Thomas Cook in September. We were very clear when booking the trip that one of the criteria was a kids’ club. Our daughter is an only child and misses the company of other children on holiday. Our local branch was very helpful in finding us our hotel.However, while we were abroad the club did not operate on four separate occasions as our child was the only one attending. We were told repeatedly that this was because of “child protection”. I challenged this as it did not make sense that the safety of a child should rely on the presence of another child. We asked repeatedly to see the child protection policy, but a copy was never provided. Continue reading…

Source : theguardian.com
Read more…Let down by Thomas Cook when kids’ club failed to operate

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