Property News · February 26, 2017

Jessops leaves me out of the picture over movie camera repairs


There’s no sign of my Sony Handycam after seven months and customer service has been poorIn June last year I left my Sony HD Handycam movie camera at Jessops, Bury St Edmunds for repair after the touchscreen stopped working. It was out of warranty, so I paid £25 and was told it would take two or three weeks to repair. I heard nothing for two months and started phoning in late August. I was told the repairers were still looking at it and I would get a response as soon as possible.In September, I made further calls. Eventually, a pro forma invoice was sent with a quote of £223.58. It contained a tear-off slip on which I confirmed that I would like the camera repaired and agreed the quote. Continue reading…

Source : theguardian.com
Read more…Jessops leaves me out of the picture over movie camera repairs

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