UK companies are asking if cost savings are worth the price they are having to payWhichever way you look at it, it’s been a difficult few weeks for the Indian off-shoring industry. Two weeks ago the utility company Powergen said it was closing its Indian call centre, blaming the decision on the fact that it had had a negative effect on customer service.Earlier this week, a worker at HSBC’s Bangalore call centre was arrested after he was caught allegedly supplying personal details to fraudsters who went on to steal £230,000 from 16 UK customers. Continue reading…
Source : theguardian.com
Read more…Is it finally time to hang-up on Indian call centres?
