Property News · July 11, 2014

If eBay's customers are always right, who'll protect its sellers?


When a buyer with a two-week history complained about an iPhone being stolen in the post, eBay decided against the seller without conducting a proper investigationI work for a company that has an eBay account with top-rated seller (TRS) status. Recently, we had a case decided against us by eBay on the basis that the buyer “swore” he was telling the truth regarding an iPhone we’d sent that had been stolen in the post (the buyer claimed he received an empty package with a slit down the side and did not realise this for nearly a week). The buyer refused to go to the police or co-operate in any way, stating that he wanted an immediate refund, otherwise he would open a case and leave negative feedback.The buyer had an eBay history of around two weeks. When the case was sent to eBay to decide the outcome it took 54 minutes to decide in the buyer’s favour. No information was requested from us. When pressed later, an eBay rep said eBay had had the customer sign an affidavit and they took that as proof that the item was stolen from the package. Continue reading…

Source : theguardian.com
Read more…If eBay’s customers are always right, who’ll protect its sellers?

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