Property News · July 19, 2016

I was hit with charges despite having zero-excess car hire insurance


The car rental firm charged me for loss of use after I had a minor collisionWe recently hired a car for which we bought excess cover from iCarhireinsurance.com. It promised a zero-excess policy, but when I claimed I found that this was not in fact the case. Following a minor collision, my rental company deducted the £1,000 excess and in time refunded £350. So I claimed for £650. However, I only received £560.21 as iCarhireinsurance deducted £89.79, the sum the rental company had charged for loss of use. This is in its terms and conditions but not in any of its FAQs or headline statements on the website.So it’s not so much zero excess as “almost zero excess”. Presumably, if the car had been under repair for longer the cost to me would have been greater. I’m not impressed and thought other readers should be aware of this. BE, Barnstaple, Devon Continue reading…

Source : theguardian.com
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