Property News · July 31, 2017

I offered to pay to reserve an aisle seat … but Thomson still says ‘no’


I have medical needs but its ‘welfare’ department wouldn’t look after my welfareI booked return flights for my husband and myself to Funchal in Madeira with Thomson Airways, departing mid-July. As I suffer from a health condition that can mean frequent trips to the toilet, we prefer to have one aisle and the centre seat next to it so that I do not have to keep asking a stranger to move. I always pay extra to allow us to have our preferred choice of seats .However, I discovered that Thomson does not allow this. Its email helpline gave me the number of its welfare department, but it was unwilling to help. It appeared that the representative was reading from a script and she was unsympathetic. This restriction on choosing seats was not mentioned at point of sale. Had we known this we would have taken pot luck at check in. AP, Nuneaton, Warwicks Continue reading…

Source : theguardian.com
Read more…I offered to pay to reserve an aisle seat … but Thomson still says ‘no’

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