Property News · July 18, 2018

I left my bag on a train – why must I pay £24 to get it back?


The rail operator refused to send it back by train and insists on using an expensive courierTravelling from Birmingham to Bristol, I left my overnight bag on the train. I reported it to the train operator (CrossCountry) and station owner (GWR) and was told by both it would likely end up in Bristol. After two weeks it arrived at Birmingham New Street where lost property is managed by the Excess Baggage Company. I have to pay a £24 courier fee plus £5 admin. Why can’t it just be put on the next train to Bristol?TH, BristolA privatised company hires a private company to return lost items! EBC says that “no system exists to transfer personal items on board trains” and that the £24 reflects the fact few couriers pick up from stations as two staff are needed – one stays in the vehicle at all times. “We believe the charges are fair and reasonable, and are endorsed by Network Rail, and the operating companies,” it adds. Continue reading…

Source : theguardian.com
Read more…I left my bag on a train – why must I pay £24 to get it back?

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