Property News · September 30, 2017

‘I got back from holiday to find BT giving away my phone number’


An address mix-up meant one customer almost had their landline cut off – and it could easily happen to youCan BT cut off your home phone and give your number to someone else without your consent? You might have assumed a telecoms firm could only do this if you had consistently refused to pay your bill or committed some other transgression. However, it has emerged that if you are unlucky enough to be on the receiving end of an address mix-up, this is exactly what can happen to you.Derek Webster, a former lord mayor of Newcastle, got back from holiday two weeks ago to find that BT was on the brink of giving his home phone line to someone else, even though he isn’t moving, hasn’t switched telecoms provider and pays the company £55 every month for his service. Webster had a lucky escape: he nearly decided to extend his holiday by a few days, in which case he would have got home to find he had been left without a landline. Continue reading…

Source : theguardian.com
Read more…‘I got back from holiday to find BT giving away my phone number’

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