Property News · January 10, 2016

I booked first class for a third class Virgin trains experience


It cost me £129 for a Virgin East Coast trip to Newcastle upon Tyne but the train was late, seat reservations were removed and there was no food or drinkI booked a first-class ticket and seat – for £129 – to travel in early January between Newcastle upon Tyne and London but the train was 50 minutes late. It was then complete chaos on board – all seat reservations were removed and passengers were sitting on the floor, even in first class. We were also told there was no food or water on the train. We were given very little information by Virgin East Coast about the reason for the delay although eventually we were told the problems were caused by a tree down on the track north of Newcastle. Surely this is in breach of health and safety regulations? I paid a lot of money and feel very let down – along with many other passengers. YB, Newcastle upon Tyne The weather and flooding in the North played havoc with rail travel, but as your train was more than an hour late you will be eligible for a full refund for the relevant portion of your ticket, and we strongly advise you to submit a compensation claim as soon as possible. Continue reading…

Source : theguardian.com
Read more…I booked first class for a third class Virgin trains experience

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