Property News · July 4, 2017

How the wheels came off my complaint to Very


It refuses to accept my faulty Ted Baker suitcase has a five-year warrantyIn January 2015 I bought a Ted Baker suitcase for £294 from online retailer Very. It was advertised with a five-year warranty. Earlier this year one of the wheels came off, so I raised a query through its helpdesk to arrange a replacement under warranty. As requested I sent a couple of pictures and assumed it would be resolved quickly. Back and forth we went – the helpdesk kept telling me the case only had a 12-month warranty, but it couldn’t prove it as it had been removed from the website. Continue reading…

Source : theguardian.com
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