I paid more than I should for an Advance ticket – but it insists I had been charged the cheapest fareI have used Virgin’s West Coast service every week for the last five years, booking tickets 12 weeks in advance to get the cheapest Advance fare which currently stands at £17. Recently, Virgin brought out an app and, from the off, it caused problems. When I first used it to book two first-release Advance tickets the fare was £20 instead of £17. I queried this with Virgin on social media. Continue reading…
Source : theguardian.com
Read more…How can Virgin Trains admit its app was faulty but deny me a refund?















