Property News · July 11, 2016

Homebase customers left to sit on their hands as bargain sofas fail to arrive


A massive price drop seemed too good to be true – and it was. Now the firm stands accused of letting people downA spectacular sale on the Homebase website was the prompt Andrew Mills needed to refurbish his conservatory. A sofa that had been selling for £599 was on offer at just £120, and on top of that the retailer was offering shoppers who spent more than £100 another £100 off. At the end of April Mills ordered two, paid £140 and was promised delivery in late June.“Ten days before the delivery date I got rid of my old suite, ripped the skirtings off and bought some new flooring in readiness for the new furniture,” he says. But four days before it was due to arrive at his home in Beverley, East Yorkshire, a text message told him the order could not be fulfilled. It added that as no alternatives were available his money had been refunded. “I rang customer services who basically said ‘hard luck’,” he says. “I then emailed pointing out that it was unreasonable to state that they couldn’t source any alternatives as they currently had 578 sofas for sale at full price online. The next day sofas no longer featured on their website.” Continue reading…

Source : theguardian.com
Read more…Homebase customers left to sit on their hands as bargain sofas fail to arrive

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