Property News · October 6, 2017

Hidden cost of getting in touch with Secret Escapes


I have pointed out that the holiday firm is legally obliged to offer a basic rate phone number, but it just doesn’t want to knowThe holiday website Secret Escapes offers only one number for its customer service and it costs up to 62p a minute to call. I pointed out to the firm that since June 2014 firms must offer a basic rate number for after-sales enquiries, but it insisted it abides by the regulations. The CEO, Alex Saint, told me that it’s my “prerogative” if I disagree. I’m astonished that a well-known company and its CEO act with such aloofness in the face of the evidence. BW, Hersham, Surrey Continue reading…

Source : theguardian.com
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