Property News · February 13, 2017

GWR’s compensation scheme is all delay and no repay


My train from London Paddington to Plymouth was two hours late but I’ve been waiting months for compensationI travelled from Paddington to Plymouth in October by train which suffered a two-hour delay due, in part, to circumstances beyond GWR’s control (a fatality on the line) but still worthy of compensation according to the terms and conditions on its website. Arriving in Plymouth all passengers were invited to take a leaflet to claim compensation. I did so by post. A month later, I called customer service to follow up my claim and was told that, due to an office relocation, the address I had sent my claim to was six months out of date, but if I had copies of the tickets I could reapply online. I did so and got an email saying that they were receiving many calls and I would have to wait up to three weeks. Continue reading…

Source : theguardian.com
Read more…GWR’s compensation scheme is all delay and no repay

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