The firm behind Southern and Thameslink admits a series of erroneous letters were sent to claiming customersBritain’s most vilified train company Govia, the firm behind strike-ravaged Southern and other poorly performing franchises, has admitted it has been wrongly telling customers they are not entitled to delay compensation as a result of a “computer glitch”. Related: Is Britain’s rail network getting worse? Continue reading…
Source : theguardian.com
Read more…Govia withholds compensation from delayed rail customers















