Property News · January 11, 2017

Govia withholds compensation from delayed rail customers


The firm behind Southern and Thameslink admits a series of erroneous letters were sent to claiming customersBritain’s most vilified train company Govia, the firm behind strike-ravaged Southern and other poorly performing franchises, has admitted it has been wrongly telling customers they are not entitled to delay compensation as a result of a “computer glitch”. Related: Is Britain’s rail network getting worse? Continue reading…

Source : theguardian.com
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