Property News · September 18, 2016

Got a customer complaint? Take it up with the CEO


Going straight to the top can achieve faster – and often better – results than calling customer services. And there’s a website specially designed to help youStranded alone in an airport in North Carolina, Lucia Davies* was frustrated. In the middle of a backpacking holiday, her £676 Delta Air Lines flight home had been cancelled due to bad weather and she was grounded for two days. She was, she says, given no help finding a place to stay by Delta airline staff and no compensation for the £210 of expenses she incurred.This was perfectly legal because the delay was not the airline’s fault, but that didn’t put Davies off complaining when she got home – and not just to customer services. She spent half an hour researching the names of Delta’s directors, then looked up their professional responsibilities on LinkedIn in order to aim her ire more directly. Continue reading…

Source : theguardian.com
Read more…Got a customer complaint? Take it up with the CEO

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