Property News · December 16, 2017

‘Going to the Furniture Ombudsman about our sofa was a waste of time’


The Johnsons’ costly two-piece suite discoloured in weeks but the ombudsman sided with the retailer, Rodgers of York. Luckily for them, the court did notHow much should you trust an ombudsman to resolve a complaint? The Furniture Ombudsman, used by major retailers such as DFS, Marks & Spencer, Dreams and Bensons For Beds, has been described as a “waste of your time” and “a joke” after it found in favour of a retailer, but a court subsequently ordered a full payout in favour of the consumer.In March, Frank and Joan Johnson took delivery of a £2,500 two-piece suite from Rodgers of York, paying an extra £140 for five year Staingard protection. But they say that after just two weeks of use the sofa looked stained and “awful”. Continue reading…

Source : theguardian.com
Read more…‘Going to the Furniture Ombudsman about our sofa was a waste of time’

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