Property News · June 24, 2017

Frustrated homebuyers in a fight to the finish with Bovis


Housebuilder has admitted it let buyers down on quality and service but six months on, some are still battling to get problems fixedAt the Bovis annual meeting in May the chairman, Ian Tyler, apologised to homebuyers for “letting them down” and admitted the company had been cutting corners to reach ambitious targets. Quality and customer service had suffered in the past two years, he said. Tyler indicated that hundreds of homebuyers had suffered. “We absolutely got it wrong. We have compromised along the way … We built too quickly. We started sites too early and handed over too early.”Bovis had used subcontractors that “may not have been of the highest quality”, he said, but added that most customer complaints had been resolved. Continue reading…

Source : theguardian.com
Read more…Frustrated homebuyers in a fight to the finish with Bovis

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