Property News · January 9, 2016

Frozen out by Virgin Active as we reach meltdown over gym membership


I tried to suspend it but it was reactivated and £204 taken from my accountI’m having a lot of trouble with Virgin Active with a gym membership subscription (for the use of its Oxford club) that I thought I’d cancelled last January. But it was reactivated in September, taking £204 from my account, and I have just stopped them (by cancelling my bank direct debit) from taking a further £102 in December. Other money that was supposed to have been refunded has not been. Because of all the catches and Virgin’s incompetence I spent £396 on membership in 2015 that I haven’t used once. I contacted head office but nobody is returning my calls. There seems to be a lot of red tape around freezing membership as you have to do it before a certain date, and yet they seem to be able to reactivate without authorisation. Continue reading…

Source : theguardian.com
Read more…Frozen out by Virgin Active as we reach meltdown over gym membership

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