Property News · August 20, 2016

First Direct wins gold for customer satisfaction


MoneySavingExpert survey on current account providers puts First Direct parent HSBC in last placeFirst Direct has been voted the best bank for customer service in a new poll – but HSBC, its parent company, was ranked the worst. More than 8,000 users of Martin Lewis’s MoneySavingExpert website took part in the survey, which is carried out twice a year. It focuses on what people think about the service offered by their current account provider, and excludes some of the smaller players because a minimum number of votes are required.Once again, First Direct topped the poll with 91% of those customers who voted rating its service as “great”. Only 6% said it was “OK” and just 3% described the service as “poor”. Continue reading…

Source : theguardian.com
Read more…First Direct wins gold for customer satisfaction

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