Property News · August 15, 2016

Fasthosts slow to sort out its mistake


I moved my website and email account to another provider, but the internet firm is threatening me with a debt collection agencyFor the past eight years I have used a firm called Fasthosts Internet to host my website and provide an email service, paying in advance for this. But in February this year my email account suddenly stopped working, and when I called I was told that if I wished my service to continue I would need to upgrade and pay more. Having paid in advance I considered this a breach of the agreed terms, so decided to go elsewhere. I moved my domain to another provider, and called Fasthosts to tell it of my decision. At the end of the conversation, which I recorded, I clearly asked whether I had to do anything else to end the matter, and was told no. Continue reading…

Source : theguardian.com
Read more…Fasthosts slow to sort out its mistake

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