Property News · April 29, 2016

Etihad Airways refuses to amend our booking – despite its surname error


I asked what to enter on the booking form as my Indonesian wife has no surname – we were given the wrong information My Indonesian wife has no -surname, which is common in Indonesia, and although she has now taken my name, it does not appear on her passport. Before booking a flight to Bali for four people I asked Etihad Airways what to do about this when making my booking online, and was told to put UNL – which is short for “unknown last name” – in the surname box as you can’t leave it blank. After booking, to be on the safe side, I asked customer services to send an email confirming this was valid. I was then told I should have entered LNU, standing for “Last Name Unknown”. I asked for the ticket to be amended but Etihad seemed unwilling to help. I have phoned and written, but no response. MW, York Continue reading…

Source : theguardian.com
Read more…Etihad Airways refuses to amend our booking – despite its surname error

You may also like...