Property News · August 19, 2017

Energy customers overpaying to the tune of £102m


Bill blunders meant more than a quarter of households paid an amount that didn’t reflect their meter readingsAlmost 1.3 million energy customers were collectively overcharged £102m – the equivalent of more than £79 each – last year as a result of billing errors by their energy supplier.A study by comparison site uSwitch found that more than a quarter of gas and electricity customers had been charged an amount that didn’t reflect their meter readings. Other blunders included erroneous direct debits, incorrect fees and incorrect tariff or product details. Five per cent of customers said their bill had been muddled with another household’s. Continue reading…

Source : theguardian.com
Read more…Energy customers overpaying to the tune of £102m

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