Property News · August 12, 2017

EasyJet 'sent passenger on futile tour of Morocco to recover bag'


Airline apologises after holidaymaker was told to collect suitcase from 200km away – even though it turned out not to be thereEasyJet has not only been attacked for overbooking this week – another passenger has described “the worst customer service I have ever experienced” after the airline failed to put her suitcase on a flight to Essaouira, Morocco, and then sent her on an expensive, yet futile, tour of the country to try to recover it. EasyJet left Fi Taylor’s bag behind in the UK the first day of her holiday in Essaouira, then told her it had been sent to Marrakech, nearly 200km away – and that she would have to collect it. Along with a friend she was forced to take a three-hour bus ride to the city. But just as they were about to arrive in Marrakech, easyJet told her that her case hadn’t been put on that flight either. Despite racking up a bill of hundreds of pounds, easyJet has offered them £125 compensation which doesn’t even cover their phone bills. Continue reading…

Source : theguardian.com
Read more…EasyJet ‘sent passenger on futile tour of Morocco to recover bag’

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