Property News · September 8, 2015

EasyJet refuses flight cancellation compensation


Airline claims ‘extraordinary circumstances’ but they weren’tThanks for your reporting on easyJet’s poor customer service this summer. Our flight from Rome Fiumicino to London Gatwick was scheduled to depart on 3 July at 10.55am. At 6pm the night before we were notified that it was cancelled. The next available flight did not depart until more than 24 hours later. Given this, we feel we are eligible for the €250 compensation as per the EU rules on this matter, but easyJet has twice told me that we are not entitled to compensation because the airline claims “extraordinary” circumstances. Continue reading…

Source : theguardian.com
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