Property News · January 17, 2017

Debenhams fails to deliver Christmas flowers and ignores my complaint


I’ve called and emailed but it can’t be bothered to respondPlease help me get an explanation for the non-delivery of a Christmas bouquet from Debenhams Flowers. I am on a mailing list and there was a half-price offer (£25 rather than £50), so I bought a festive centrepiece. On 25 November I placed the order, which was to be delivered two days before Christmas. I received an email saying it had been despatched, including a link to delivery company DX, but the flowers did not arrive.I contacted DX, which eventually said it had had an electronic notification, but no flowers. Debenhams Flowers does not operate at weekends so there was no reply to my phone calls or emails. On Christmas Eve I had to buy a last-minute £10 bunch to have flowers on my Christmas dinner table, which was a huge disappointment. Continue reading…

Source : theguardian.com
Read more…Debenhams fails to deliver Christmas flowers and ignores my complaint

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