Property News · December 30, 2017

Customer service: what were the best and worst firms in 2017?


Readers have complained about travel, phone and financial companies among others. Here are the repeat offendersThis was the year in which Parking Eye became the UK’s most hated company (at least judged by our mailbag). British Airways managed to go into near-complete meltdown, and hotel, car hire and other travel-related problems dominated the Consumer Champions column.In our annual roundup of the issues faced by Guardian Money readers over the past 12 months, we sadly have to report that 2017 saw us receive more letters of complaint than ever before. Continue reading…

Source : theguardian.com
Read more…Customer service: what were the best and worst firms in 2017?