Property News · April 7, 2014

Courier companies that fail to deliver


As online shoppers demand the cheapest possible p&p, unregulated services have moved in to undercut Royal Mail. Anna Tims finds that cheap often comes at a high priceWhen a coach passenger mistook John Rodger’s suitcase for his own, it looked like a temporary inconvenience. The passenger realised his mistake, found Rodger’s contact details and arranged to have the case couriered to his home in Scotland.Ten days after it was collected by delivery firm Hermes, a small package was flung through Rodger’s letterbox and the van drove off without waiting for a signature. The parcel bore the original label recording the 14kg weight of the suitcase, but the only thing inside was a bottle of lavender oil. Continue reading…

Source : theguardian.com
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