Property News · January 29, 2017

Clarks was right out of step when I complained about faulty trainers


I’ve tried and tried to get a refund but it’s hopelessI’ve been trying to get a £22.40 refund from Clarks since September 2016. In August, while we were on holiday and in a hurry, I bought my six-year old daughter some trainers from its Salford outlet. She adored them, but within two days the sole was coming away. I emailed Clarks to ask if I could return them to its Devon high street shop which is near me, but it insisted I post them back. I did so, along with a printout of the email chain with the customer reference number on it, as well as a copy of the receipt. Continue reading…

Source : theguardian.com
Read more…Clarks was right out of step when I complained about faulty trainers

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