Property News · May 16, 2016

Clarks’ sturdy response in fit-for-purpose shoe dispute


The issue comes down to whether wear and tear over seven months is reasonable or notWe have an established family tradition for the past 50 years of buying Clarks school shoes for our three children and seven grandchildren. But we have recently had a most disappointing experience complaining to the company about the poor quality of a pair of shoes bought for my nine-year-old granddaughter.We bought the £64 shoes in September 2015 but were shocked to see the state of them – worn down and with massive holes in both soles – in early April, requiring a new pair rather than repair. They have only lasted seven months and yet our granddaughter has walked less than a mile to school every day and does not ride a bicycle or scooter or indulge in any excessive activity while wearing them. Continue reading…

Source : theguardian.com
Read more…Clarks’ sturdy response in fit-for-purpose shoe dispute

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