Property News · November 27, 2016

Calling John Lewis about my Partnership card … is there anybody out there?


IT problems at retailer leave credit card customers in the lurchAs I see from many posts on money forums and social media, I know I am not alone in complaining about the John Lewis Partnership credit card. But my situation is vexing me. John Lewis Finance revamped its website in early October, asking cardholders to re-register. I did so. Then, two weeks ago, I realised that my card expired this month and a replacement had not arrived. It was apparent from the online posts about failed payments and direct debit problems that all was not hunky-dory. John Lewis said there was a “high volume of calls” and warned of a wait of up to 45 minutes. After 70 minutes I gave up and instead tried secure messaging, which then collapsed, so I sent a letter of complaint and asked that my card be mailed within a week. Continue reading…

Source : theguardian.com
Read more…Calling John Lewis about my Partnership card … is there anybody out there?

You may also like...