Property News · July 18, 2013

Callers spend £56m on government helplines


Report for 2012 reveals expensive 084 numbers hit vulnerable hardest with DWP benefit inquiries service as the busiest lineConsumers spent £56m calling government helplines on expensive 084 phone numbers last year, with vulnerable callers among the hardest hit, according to a report by the National Audit Office.It said a third of the government’s 365 customer telephone lines used non-geographic numbers, which can cost up to 10.5p per minute from a landline and up to 41p from a mobile. These numbers received 63% of calls made to departments in the 2012/13 financial year and callers spent £26m just waiting for their inquiry to be answered, it estimated. Continue reading…

Source : theguardian.com
Read more…Callers spend £56m on government helplines

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