Property News · July 7, 2016

BudgetAir insists I buy a new ticket to correct error in friend’s name


I will be left more than £200 out of pocket for a small spelling mistakeI recently booked tickets through BudgetAir for myself and a friend to fly to Shanghai. When I checked the e-tickets a couple of weeks later I realised I had added an extra letter to my friend’s surname. BudgetAir said that to correct it I needed to cancel my plane ticket and buy a new one, which would leave me £230 out of pocket. I thought this was a big price to pay, so I contacted the airline in ­question, Hainan Airlines. Continue reading…

Source : theguardian.com
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