Property News · February 22, 2017

BT’s crossed wires over line rental refund


Its telephone adviser told me I would lose all my pre-paid charges if I cancelled my serviceIn light of its price increases, I contacted BT to cancel my service, as per the rules you recently reported. I was told that as the line rental and broadband are separate, if I cancelled I would lose my pre-paid line rental payments. I challenged this, but was told by the member of staff that BT is a big company with good lawyers and I would lose the money. Is this right? JD, by emailNo, what you have been told is wrong. We asked the regulator, Ofcom, about your experience, and it says: “We contacted BT to express concerns about the exit terms it was imposing on customers who had paid line rental upfront, and BT has now assured us that customers wishing to end their contract following its price increases will now be given a pro-rata refund of any line rental paid upfront.” Continue reading…

Source : theguardian.com
Read more…BT’s crossed wires over line rental refund

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