Property News · November 26, 2017

BT won’t refund my pre-paid line rental when I say I’m leaving


I’m entitled to my money back, but neither the regulator nor BT seem to know the rulesI have recently advised BT that I will be leaving – on the basis that it has put up its prices yet again, allowing me to depart penalty free. The problem is, I pre-bought my landline fees to gain a discount, paying £208 for the year in advance. I have been told that I won’t be in line for a refund of any of this. I seem to remember reading in the Guardian that I should be getting back the sum I prepaid, minus the months I have used. I contacted the regulator, Ofcom, and the person didn’t seem to know, and I have lodged a complaint. What is the true position? DC, Rhyl Continue reading…

Source : theguardian.com
Read more…BT won’t refund my pre-paid line rental when I say I’m leaving

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