Property News · April 14, 2016

BT couldn’t provide us with a phone, but its billing machine is unstoppable


I am being charged for two cancelled orders – help!We have just moved back to the UK from Australia. We tried to set up a phone line with BT then realised we needed to order it as part of an internet bundle. We were advised to cancel the phone order and put in an order for the Infinity 2 bundle. BT sent an email to say this second order had been cancelled (no reason given). I rang and they assured me any money taken would be refunded. I have now received billing details for both the cancelled accounts. It seems BT cannot provide us with a service but its billing is an unstoppable machine. I have taken to Facebook and Twitter to try to get this resolved but can’t make any headway. I’ve been out of the country for a while and can’t believe how much customer service standards have dropped in my absence. CB, Ringmer, East SussexBT first tells me that because, following its advice, you cancelled and reordered in quick succession the system flagged up the need for a credit check and it called you to request additional documents. You failed to send these, it said, so it cancelled your second order. All your fault, then. Except that then it delves further and realises it has got it all wrong. It never asked you for those additional documents. Continue reading…

Source : theguardian.com
Read more…BT couldn’t provide us with a phone, but its billing machine is unstoppable

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