Property News · November 14, 2016

British Airways admits it let us down, but will not refund us in full


We had to book a ferry to save our holiday after flight delay and were told we’d get our money back – no such luckMy husband and I missed a connecting British Airways flight from Aberdeen to Shetland in July because of a late flight from Heathrow. When we got to Aberdeen we were told there wasn’t another flight until the next afternoon, which would have meant missing two days of our holiday.BA said that if we wanted to get the overnight ferry we could book it and claim the money back. I did just that, providing receipts of £118 plus bus fares and meals. Eight days later I received an email from customer services saying it couldn’t reimburse us, but “from what you’ve told me about your delayed flight, I absolutely agree we’ve let you down”. I was offered the “applicable refund due on your unused ticket” plus £50 towards expenses. I started making this claim but was required to agree at the outset to whatever amount was calculated, and that this would be non-negotiable. Continue reading…

Source : theguardian.com
Read more…British Airways admits it let us down, but will not refund us in full

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